Refund policy

Refund & Return Policy

Last updated: 1 November 2026

This policy explains how to return an item you have bought from GreenyVora and how we deal with refunds. It sits alongside your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which are not affected by anything in this policy.

1. Return window

You may return any item, for any reason, within 30 days of receiving it.
Items should be unused, complete and in their original packaging, in a resalable condition.
The 30-day window includes your statutory 14-day right to cancel. If you tell us you wish to cancel, you then have 14 days to send the item back to us.
No products are excluded and we do not charge restocking fees.

2. How to return an item

Email contact@greenyvora.shop with your order number, the item(s) you wish to return and your reason.
We will send you return instructions within 1–2 working days. Please contact us before sending anything back. Many of our products contain lithium batteries or are heavy, and we will advise how to pack and send them safely.
Send the item to the address we give you using a tracked service, and keep your proof of postage.

We do not offer direct exchanges. Please return the item for a refund and place a new order for the item you want.

3. Return postage

Change-of-mind returns: you pay the cost of returning the item.
Faulty, damaged, incomplete or incorrect items: we will refund reasonable return postage. Please keep your postage receipt and send it to us.

4. Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incomplete or not as ordered, email contact@greenyvora.shop with your order number and clear photos of the problem. Under the Consumer Rights Act 2015:

Within 30 days of delivery: you may reject the item and receive a full refund.
Within 6 months: you are entitled to a repair or replacement and, if neither is possible or they do not resolve the problem, a refund or price reduction.
After 6 months: you may still be entitled to a remedy, but you may need to show that the fault was present when the item was delivered.

Some products carry a manufacturer's warranty. That warranty is in addition to, and does not replace, your statutory rights.

5. Condition of returned items and deductions

For change-of-mind returns, where an item has been used beyond what is needed to inspect it, is damaged or has missing parts, we may reduce your refund to reflect the loss in value, where the law allows. We never make deductions for faulty, damaged or incorrect items.

6. Refunds

Refunds are made to your original payment method within 14 days of us receiving the returned item. If you are cancelling under your statutory right, we will refund you within 14 days of receiving the item or of receiving proof that you have sent it back, whichever is sooner.
Your bank or card provider may take a further 3–5 working days to show the refund.
UK delivery is free, so no delivery charge is refunded for a change-of-mind return.

7. Cancelling an order before dispatch

To cancel an order that has not yet been dispatched, email contact@greenyvora.shop as soon as possible with your order number. If it has not shipped we will cancel it and refund you in full.